EuroGrand

EuroGrand Review:

Pros

• Excellent graphics
• Professional look and feel
• 15 languages offered

Cons

• Slow response time through email and live chat
• Certain issues with withdrawal requirements

Games and software

With more than 170 games for you to choose from, EuroGrand Casino certainly offers more than enough gaming options to keep even the most jaded player entertained. And with the cutting edge Playtech software powering the games, the graphics are exquisitely rendered, with a smoothness of action and realistic detail that is a trademark of the company’s years in the business. All the familiar Table and Card games are offered, with a few of them even offering Live Dealers. Casino fans will also appreciate EuroGrand’s selection of Slots and Video Poker games, as well as the range of classic Arcade games.

In addition to being visually impressive, EuroGrand is quite easy to navigate, with all the necessary features easily accessible with a click or two. This makes for a smooth running gaming experience, with little of the hoops and runarounds that so many online casinos typically subject you to.

Bonuses

EuroGrand Casino is obviously proud of its welcome bonus, having displayed it prominently right in the middle of their home page…and they well should be. The casino bonus of €/£/$1000 is simply one of the most impressive in the business, and one that other online casinos simply cannot compete with. Nevertheless, the offer is subject to certain conditions–details of which you will find in the casino’s Terms and Conditions section–and you should read through them thoroughly to make sure that you are aware of all the terms that apply to their use. A number of issues have been brought up with the casino’s deposit and wagering requirements in recent years–mostly having to do with a misunderstanding of the terms and conditions regarding their use–so you will want to make sure that you understand everything in detail before signing up.

EuroGrand also offers a multi level bonus that gives players 25% up to €/£/$ 250 for the first deposit, 60% up to €/£/$ 500 for the second deposit, and 300% up to €/£/$ 300 for the third deposit. Numerous other bonus promotions are offered from time to time as well, and you can get details of these from the casino’s newsletter, which you can have sent to your email address.

VIP - Loyalty Clubs

EuroGrand offers a loyalty program that functions a lot like the programs offered by most online casinos. This program offers you a comp point for every 1 €/£/$ that you wager. What makes this more program more beneficial to you is that signing up for the VIP program–which consists of different “rankings”–gets you better cash to comp point ratio the higher up the scale you go. These comp points can later be converted to cash.

Customer Support and safety

EuroGrand offers a Customer Support staff that is available via email, phone, or the company’s live chat feature, 24 hours a day and 7 days a week. This is similar to what other established online casinos offer, and should work well in theory. When we tested out this feature however, we had to wait awhile before we got a response through the live chat, and email support took even longer. While the service we got from the knowledgeable staff was ultimately satisfactory, this is one area they will have to work on in order to remain competitive.

Conclusion

In spite of the somewhat disappointing response time of the customer support team, EuroGrand still has what it takes to make a favorable impression. If they can get on the ball in that aspect of their operations, they may come out on top of the online casino industry yet.